It
is not uncommon to hear public relations of utilities giving briefings to the
public on the radio or television when something extraordinary happens or go
wrong in their services. Such explanations are definitely welcomed and
appreciated.
But
it would have been beneficial, if not a necessity, both to the public and the utilities
themselves had they have regular air
time on the major mass media to create awareness about the services and
inform unexpected instances as they happen
to the general public.
So
before water supply is interrupted, power is went off, network is disappeared etc for so long, it will be an advantage to
notify the public and make them stay
calm until everything gets back to normal, as everyone be ready in advance.
Besides,
they can also help their customers’ thoroughly understand the services they
provide. To my experience, power went off at peak hours, mostly in the evening,
when everyone plugs in his/her sockets and switched on his/her lights. If the
public is constantly thought on the media than prohibiting not to use or than
go to shading when it is actually a necessity, I think the service can be
optimized.
Surprisingly,
utilities take the blame for every service delay and shut down in other
companies though, sometimes, the problems seem internal.
So,
what do you think major utilities that most of us depend on their services on a
daily basis, do have regular air time on
the major mass media?
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